Returns Information

Returns & Refund Policy

Returning Unwanted & Unused Goods

Under the 2014 Consumer Contracts Regulations, all customers will have 14 days to inspect items and change their mind on a purchases made online. Goods must be returned unused and in a re-sellable condition.
Should customers change their mind and wish to return an item, they should contact us at the earliest opportunity and within 14 days of receipt. This can be done here: Open Returns Request c
ustomers will be responsible for paying the return postage costs of the items to us.

Customers who have paid for extra delivery services such as Special Delivery, Signed For or postage outside of the UK will not be entitled to a refund of the postage costs originally paid.

Once we have received the returned items a refund will be issued via your original payment method within 2 working days of receipt.

E-Liquid Returns

Due to the nature of E-Liquid and various regulations, we can only accept returns on E-Liquid that are returned to us sealed and unused. Due to personal tastes we cannot refund any purchases should you simply not like the flavour purchased. If you are trying a new flavour for the first time we would recommend purchasing a single bottle of the flavour to ensure you like it before committing to a larger order.

If you wish to return an unopened E-Liquid to us for any reason then we will only refund the item purchase price and you will be responsible for paying the postage costs to return the item to us.


Faulty Items

Should an item you receive be faulty, please contact us via email or open a return request via the website at the earliest opportunity. Customers will then be asked to return the faulty item to us for inspection and once the fault is confirmed the customer will have the choice of a replacement unit or a refund. We will also reimburse any return postage costs to the customer.


Disposable Items

Please note that items such as CE4 clearomizers, Coils and replacement wicks etc are a disposable item and their lifespan is greatly reduced the more they are used. Therefore we will only treat these items as faulty if they are do not work upon arrival.

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